SHIPPING POLICY

We offer free ground shipping within the USA on all orders of $40 or higher. We ship US Postal Service (default shipper), Monday - Friday, Pacific daylight/standard time. All orders placed before 11:00 am will be shipped the same day, all orders placed after 11:00 am will be shipped the following business day. If, you ordered after 11:00 am on a Friday, your order will not be shipped til Monday (excludes holidays). We ship on Saturdays November thru December to keep up with holiday shipments (except for UPS which is shipped Monday-Friday only, excluding holidays of course). We take a vacation from December 22 thru the 28th (subject to changes), so please place any order before then. UPS ground is free with a $40 minimum order, orders under $40 would be $5.00 and "3 day select" is $14.95 per order to the same address (US shipments only).

We are sorry! But, we no longer ship to Canada free. Shipping to Canada is considered international shipping and we are unable to ship USPS ground, our shipping method is "Priority Mail" and "Priority Mail Flat Rate" depending on the boxes size and weight. Shipping charges are a flat rate of $14.95 on all orders to one address. If you are sending your package to Canada please check the International shipping Priority Mail as your shipping method, this will help us from delaying your order.

Disclaimer: If, our web-site fails to charge the shipping charges or taxes (if any is due), you are still responsible for the charges and it will be added to your bill. UPS "3 day select" garantees delivery in 3 business days or its free, they only ship within the USA and on business days Monday-Fridays (excludes holidays), so if you ordered on a Friday before 11:00 am you won't receive your package until Wednesday or Thursday (holiday's can delay your order by a day), in most cases USPS or UPS ground would be a cheaper way to go.

International orders to Canada:

Please keep in mind that any customs fees or taxes imposed by customs for an order are separate from the shipping charges, and are not the responsibility of FineWoodJewelryBoxes. Customs fees and taxes will vary, and we recommend that you contact your local customs office should you have any questions or concerns about these fees. All packages shipped from FineWoodJewelryBoxes will include a declaration indicating the contents as 'Jewelry Box', with full value for the order listed. A package returned to us due to refusal of these charges will result in FineWoodJewelryBoxes being charged for the shipping, return shipping and customs fees, and future orders will not be accepted until these fees are reimbursed. We are unable to alter our declaration. We apologize for any inconvenience.

RETURN POLICY

SATISFACTION GUARANTEED!  If you are unhappy with your purchase for any reason within 30 days, we will gladly refund the purchase price of the product(s). It will be your responsibility to pay the return shipping and insurance fees. Before returning any purchase, please contact us via Email at info@finewoodjewelryboxes.com  within 30 days with the word "returns" in the subject line and submit your request with your name, Email address, and phone number, reason for the return and the method you paid with (Visa, MC, etc.).  Do Not send any card or personnal information in your e-mail request, other then what we requested, we will contact you by phone or Email. Do not sent damaged items back to us, if you received your order damaged, you must file your claim with the shipping carrier. All orders are shipped insured. You must return your purchase in the same condition it was sent out and in the same box & packing materials in which you received them. You will receive a no reply Email confirming we received your request, then, we will Email you within 1-3 business days the address and instructions for the return of your purchased product(s). We will return your full purchase price less any shipping & insurance fees that was charged to you, we ship free to the USA and that charge will not be deducted from your purchase(s) price.